BOOKING CANCELLATION AND REFUND POLICY

1. INTRODUCTION

This Booking Cancellation and Refund Policy ("Policy") explains the cancellation and refund terms applicable to services provided or arranged by Vibrant World Travel ("Vibrant World Travel", "we", "us" or "our").

Our services include accommodation, sightseeing, visa application assistance, transfers and chauffeur services.

This Policy applies to business customers, travel agencies, tour operators, corporate clients, destination management companies and other authorised B2B clients ("Client", "you" or "your").

This Policy should be read together with our Terms and Conditions, Service Delivery Policy, Privacy Policy and Payment Policy.

2. GENERAL REFUND PRINCIPLES

Refund eligibility depends on the specific service booked and the{" "} Booking Cancellation Policy applicable to that service.

Before confirming a booking, the Client should review the applicable Booking Cancellation Policy.

Bookings may be:

• Fully refundable
• Partially refundable
• Refundable subject to applicable cancellation charges
• Non-refundable
• Subject to specific Booking Cancellation Policy deadlines

Where a booking is non-refundable, the Client will be informed where reasonably possible before the booking is confirmed.

3. ACCOMMODATION REFUNDS

Accommodation bookings are subject to the{" "} Booking Cancellation Policy of the relevant accommodation provider.

Depending on the booking, cancellation may result in:

• A full refund
• A partial refund
• A cancellation charge
• Loss of the full amount paid
• Other charges specified in the applicable Booking Cancellation Policy

Non-refundable accommodation bookings are not eligible for a refund unless the applicable supplier agrees otherwise.

Where a supplier approves a refund, Vibrant World Travel will process the applicable refund in accordance with the supplier's instructions and the applicable Booking Cancellation Policy.

4. SIGHTSEEING, TOURS AND ACTIVITIES

Sightseeing tours, excursions, attractions and activities are subject to the applicable Booking Cancellation Policy of the service provider.

The applicable policy may take into account:

• Date and time of cancellation
• Type of activity
• Supplier requirements
• Availability
• No-show status
• Special booking terms

Where a sightseeing or activity booking is non-refundable under the applicable Booking Cancellation Policy, no refund will be provided unless the relevant supplier authorises an exception.

5. TRANSFER SERVICES

Transfer bookings are subject to the applicable{" "} Booking Cancellation Policy for the specific transfer.

A refund may be available where the Client cancels within the applicable cancellation period specified in the Booking Cancellation Policy.

Cancellations made after the applicable deadline may result in:

• A cancellation charge
• A partial refund
• No refund

Where a traveller fails to attend the agreed collection point or provides incorrect pick-up information, the booking may be treated as a no-show and may be non-refundable in accordance with the applicable Booking Cancellation Policy.

6. CHAUFFEUR SERVICES

Chauffeur bookings are subject to the applicable{" "} Booking Cancellation Policy stated at the time of booking.

Depending on when the cancellation is received, the Client may be entitled to a full or partial refund.

Late cancellations, missed services, no-shows or changes made after the applicable deadline may be non-refundable in accordance with the applicable Booking Cancellation Policy.

Additional charges may apply where a chauffeur service has already commenced or where additional waiting time or services have been incurred.

7. VISA APPLICATION SERVICES

Vibrant World Travel provides visa application assistance and related administrative services.

7.1 Non-Refundable Visa Application Service Fees

Visa application service fees paid to Vibrant World Travel are non-refundable once the visa application process has commenced.

This applies regardless of whether:

• The visa application is approved
• The visa application is refused
• The Client or traveller withdraws the application
• The Client or traveller changes their travel plans
• The Client or traveller fails to provide required documents
• The Client or traveller provides incorrect or incomplete information
• The application is delayed
• The Client or traveller fails to attend a required appointment

Once Vibrant World Travel has commenced work on the visa application, the applicable service fee is considered earned and is not refundable.

7.2 Visa Approval

Payment of a visa application service fee does not guarantee that a visa will be approved.

Vibrant World Travel does not control the decision-making process of the relevant visa or immigration authority.

A visa refusal does not create an entitlement to a refund of Vibrant World Travel's visa application service fee.

8. NO-SHOWS

A "no-show" occurs where a traveller does not use or attend a confirmed service without cancelling in accordance with the applicable Booking Cancellation Policy.

No-shows may be non-refundable.

This may apply to:

• Accommodation
• Sightseeing tours
• Activities
• Transfers
• Chauffeur services

The applicable supplier's no-show policy will apply where relevant.

9. BOOKING CHANGES

A request to change a booking is not automatically treated as a cancellation.

Changes are subject to availability and the applicable{" "} Booking Cancellation Policy and supplier terms.

Changes may result in:

• Additional charges
• Rate differences
• Rebooking fees
• Administrative fees
• Cancellation charges

Where a booking cannot be amended, the Client may need to cancel the original booking in accordance with the applicable Booking Cancellation Policy and make a new booking.

10. REFUNDS FOR SUPPLIER CANCELLATIONS

If a supplier cancels a confirmed service, Vibrant World Travel will use reasonable efforts to assist the Client.

Where the supplier authorises a refund, Vibrant World Travel will process the applicable refund in accordance with the supplier's refund instructions and applicable Booking Cancellation Policy.

Where an alternative service is offered instead of a refund, the Client will be advised of the available options.

11. REFUND PROCESS

Where a refund is approved, Vibrant World Travel will generally process the refund using the original payment method.

Refund processing times may depend on:

• The supplier
• Payment service provider
• Banking institution
• Card-processing arrangements
• Receipt of funds from the supplier
• Internal processing requirements

Vibrant World Travel is not responsible for delays caused by banks, payment processors, suppliers or other third parties.

12. CARD PAYMENTS AND REFUNDS

Where the original payment was made by Visa or Mastercard, an approved refund will generally be processed back to the original card used for the transaction.

Refunds will not ordinarily be made to a different card or third-party account unless permitted by applicable payment-provider requirements and Vibrant World Travel's verification procedures.

13. CHARGEBACKS

Clients should contact Vibrant World Travel before initiating a chargeback where there is a genuine concern regarding a transaction, booking or refund.

A chargeback should not be used to bypass the applicable Booking Cancellation Policy or legitimate refund terms.

Where a chargeback is initiated, Vibrant World Travel may provide relevant evidence to the payment provider, acquiring bank or card network, including:

• Booking confirmations
• Invoices
• Payment records
• Booking Cancellation Policy
• Client correspondence
• Service confirmations
• Vouchers
• Evidence of service provision
• Evidence of refunds already issued

Nothing in this Policy prevents a Client from exercising legitimate rights available under applicable law or applicable card-network rules.

14. PARTIAL REFUNDS

Where only part of a booking is refundable, Vibrant World Travel will refund the eligible amount after deducting applicable non-refundable amounts, cancellation charges or other permitted charges in accordance with the applicable Booking Cancellation Policy.

For bookings containing multiple services, the refundability of each service may be assessed separately.

15. REFUND REQUESTS

Refund requests should be submitted through the Client's authorised Vibrant World Travel contact or booking channel.

The request should include:

• Booking reference
• Client name
• Traveller name where applicable
• Service booked
• Reason for cancellation
• Date of cancellation request
• Relevant payment information

Vibrant World Travel may request additional information to verify the request.

16. REFUND EXCLUSIONS

A refund may not be available where:

• The booking is expressly non-refundable under the applicable Booking Cancellation Policy
• The applicable cancellation deadline has passed
• The traveller is a no-show
• The service has already commenced
• The service has already been used
• The supplier has not authorised a refund
• The visa application service has commenced
• The Client provided incorrect information resulting in the inability to provide the service
• The Client fails to comply with the applicable Booking Cancellation Policy

17. EXCEPTIONS

Vibrant World Travel may consider exceptional circumstances on a case-by-case basis.

Any exception to a stated Booking Cancellation Policy is discretionary and does not create a continuing obligation or precedent.

Where an exception is granted, any refund will be confirmed in writing.

18. CURRENCY AND REFUND AMOUNTS

Where applicable, refunds will generally be processed in accordance with the currency and amount of the original transaction.

Where exchange-rate fluctuations occur between the original payment and the refund, the amount received by the Client may differ from the original amount in the Client's local currency.

Vibrant World Travel is not responsible for differences caused solely by exchange-rate movements or charges imposed by financial institutions.

19. POLICY CHANGES

Vibrant World Travel may update this Booking Cancellation and Refund Policy from time to time.

The latest version will be published on our website with the applicable "Last Updated" date.

The version applicable to a booking will generally be the version or Booking Cancellation Policy accepted by the Client at the time the booking was confirmed.