Privacy Policy

1. Introduction

Vibrantworld ("Vibrantworld", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Vibrantworld collects, uses, processes, stores and discloses personal information when you visit our website, use our services, make a booking, make a payment, or communicate with us.

Vibrantworld is committed to complying with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) .

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information

3. Personal Information We Collect

Depending on the services you use, Vibrantworld may collect:

• Full name and surname
• Company or business name
• Job title
• Email address
• Telephone and mobile number
• Billing and business address
• Country of residence or registration
• Passport or identification information where required for travel
• Date of birth where required for travel
• Travel dates and destinations
• Passenger and traveller information
• Booking and reservation details
• Visa or travel-document information
• Payment and transaction information
• Communications and customer-support information
• Website usage and technical information

We aim to collect only information that is reasonably necessary for providing our services and conducting our business.

4. Payment Information

Vibrantworld may accept online payments through approved payment service providers and acquiring banks.

Payments may be processed through international payment networks, including Visa and Mastercard.

We may receive transaction information such as transaction amount, currency, date and time of payment, payment status, card type, limited card information, and payment or transaction reference.

Where possible, payment-card details are processed directly by our payment service provider. Vibrantworld does not intentionally store complete card numbers or CVV/security codes on its systems unless specifically required, lawful and appropriately protected.

Vibrantworld may use 3-D Secure and other payment-security technologies to authenticate transactions and reduce fraud.

5. How We Collect Information

We may collect personal information when you:

• Visit the Vibrantworld website
• Create or use an account
• Request a quotation
• Make a booking
• Purchase travel services
• Make an online payment
• Submit an enquiry or form
• Contact us by email or telephone
• Subscribe to marketing communications
• Communicate with our employees or representatives

We may also receive relevant information from authorised business partners, travel suppliers, booking platforms and payment providers where permitted by law.

6. How We Use Personal Information

Vibrantworld may use personal information to:

• Provide travel and related services
• Process and manage bookings
• Process payments
• Issue invoices, tickets, vouchers and confirmations
• Communicate with customers and business clients
• Respond to enquiries
• Provide customer support
• Verify transactions
• Prevent fraud and unlawful activity
• Manage payment disputes and chargebacks
• Comply with legal and regulatory obligations
• Maintain financial and business records
• Improve our website, products and services
• Manage business relationships
• Send marketing communications where permitted by law
• Protect Vibrantworld, our customers and our systems
• Establish, exercise or defend legal rights

7. Lawful Processing

Vibrantworld processes personal information only where there is a lawful basis for doing so, including where processing is necessary to perform a contract, comply with a legal obligation, protect legitimate business interests, prevent fraud or unlawful activity, or where you have provided consent where required.

8. Sharing Personal Information

To provide our services, Vibrantworld may share relevant personal information with trusted third parties, including airlines, hotels, tour operators, destination management companies, transport providers, travel agents, booking platforms, visa and travel service providers, payment processors, acquiring banks, fraud-prevention providers, IT service providers, professional advisers and authorities where legally required.

We only disclose information where there is a legitimate business, contractual or legal reason to do so.

9. International Transfers

Travel services may require Vibrantworld to transfer personal information to suppliers or service providers outside South Africa.

Where personal information is transferred outside South Africa, Vibrantworld will take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are implemented as required by applicable law.

10. Cookies

The Vibrantworld website may use cookies and similar technologies to operate essential website functions, remember preferences, improve website performance, analyse website usage, maintain security and detect fraudulent activity.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

11. Marketing

Vibrantworld may send information about our services, travel products, promotions and business offerings where permitted by law.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

Vibrantworld does not sell personal information to third parties for their own direct-marketing purposes.

12. Information Security

Vibrantworld uses reasonable technical and organisational measures to protect personal information against unauthorised access, loss, theft, misuse, unauthorised disclosure, alteration or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Customers should not send passwords, PINs, CVV numbers or complete payment-card details through ordinary email or other unsecured communication channels.

13. Data Retention

Vibrantworld retains personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required or permitted by law.

Information may be retained for booking and transaction records, accounting and tax requirements, payment reconciliation, chargeback and dispute management, legal and regulatory compliance, customer-service purposes, fraud prevention and legitimate business requirements.

When information is no longer required, Vibrantworld will take reasonable steps to securely delete, destroy or anonymise it.

14. Your Rights

Subject to applicable law, you may have the right to request access to personal information held by Vibrantworld, request correction of inaccurate information, request deletion where legally permitted, object to certain processing, object to direct marketing, withdraw consent where applicable, and lodge a complaint regarding the handling of your personal information.

Requests should be sent to bookings@vibrantworldtravel.com .

Vibrantworld may request reasonable identification before processing a privacy request.

15. Data Breaches

If Vibrantworld becomes aware of a security compromise involving personal information, we will take appropriate steps to investigate, contain and remediate the incident and make notifications where required by applicable law.

16. Third-Party Websites

The Vibrantworld website may contain links to third-party websites, including airlines, hotels, payment providers and travel suppliers.

Vibrantworld is not responsible for the privacy practices, security or content of third-party websites. Users should review the privacy policy of any third-party website before providing personal information.

17. Children's Information

Our services are primarily intended for adults and businesses.

Where travel arrangements involve minors, Vibrantworld may process their information where necessary to provide the requested travel service and where permitted by applicable law.

18. Changes to This Privacy Policy

Vibrantworld may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

Any updated version will be published on our website with the revised "Last Updated" date.

19. Contact Vibrantworld

For questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

You may also have the right to lodge a complaint with the Information Regulator of South Africa , where applicable.