Terms and Conditions – B2B Travel Services

1. Introduction

These Terms and Conditions ("Terms") govern the provision of business-to-business travel services by Vibrantworld ("Vibrantworld", "we", "us" or "our") to business customers, travel agencies, corporate clients, tour operators, destination management companies and other authorised business customers ("Client", "you" or "your").

By accessing our website, creating an account, requesting a quotation, making a booking, making a payment or using any of our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or services.

These Terms should be read together with our Privacy Policy, Cancellation and Refund Policy, Payment Policy and any other policies published on our website.

2. Company Information

3. B2B Services

Vibrantworld provides travel-related services to business customers. Depending on the services selected, these may include:

• Accommodation bookings
• Flight and airline-related services
• Transfers and transportation
• Tours and excursions
• Travel packages
• Destination management services
• Travel arrangements
• Travel-related quotations and reservations
• Other travel services offered through Vibrantworld or its authorised suppliers

Specific services available to a Client will depend on the quotation, booking confirmation, agreement or other documentation issued by Vibrantworld.

4. B2B Nature of the Services

Vibrantworld's services are primarily provided on a business-to-business basis.

The Client confirms that it is acting in the course of business and not primarily as a consumer for personal, household or domestic purposes, except where expressly agreed otherwise.

The Client is responsible for ensuring that its employees, agents, customers, travellers and other authorised users comply with these Terms where their actions affect a booking made through Vibrantworld.

5. Account Registration

Where an account is required, the Client must provide accurate and complete information.

The Client is responsible for:

• Maintaining accurate account information
• Keeping login credentials confidential
• Restricting access to authorised personnel
• Notifying Vibrantworld of unauthorised account access
• Ensuring that bookings made through the account are authorised

The Client is responsible for activity carried out through its account unless it can demonstrate that the activity was unauthorised and that reasonable security measures were maintained.

Vibrantworld may suspend or terminate an account where we reasonably believe there has been misuse, fraud, non-payment or a breach of these Terms.

6. Quotations

Quotations provided by Vibrantworld may be subject to availability and supplier confirmation.

Unless otherwise stated in writing:

• A quotation is not a confirmed booking.
• Prices may change before confirmation.
• Supplier availability is not guaranteed until the booking is confirmed.
• Taxes, fees, surcharges and other charges may apply.
• Quotation validity periods may be limited.

A quotation becomes a confirmed booking only when Vibrantworld confirms the booking in writing or through the applicable booking platform.

7. Bookings

The Client must provide accurate information when making a booking.

This may include:

• Traveller names
• Dates of travel
• Passport or identification details
• Flight information
• Accommodation requirements
• Special requests
• Contact information
• Billing information
• Other information required by the relevant supplier

The Client is responsible for checking all booking information before confirmation.

Once a booking has been confirmed, changes may be subject to availability, supplier restrictions and additional charges.

8. Booking Confirmation

A booking is not considered confirmed until Vibrantworld or the applicable supplier has issued a booking confirmation, ticket, voucher or other confirmation document.

Payment alone does not necessarily constitute confirmation of the underlying travel service where supplier confirmation is still outstanding.

Once confirmed, the Client should check all details immediately and notify Vibrantworld of any apparent error.

9. Prices and Currency

Prices are quoted in the currency stated in the quotation, booking or invoice.

Prices may include or exclude applicable taxes, fees, service charges, supplier charges or other costs depending on the quotation.

Vibrantworld provides authorised B2B partners with wholesale, net, commissionable or contracted travel rates. Prices are subject to availability and may change based on supplier rates, travel dates, demand, currency and promotions. Unless otherwise stated, applicable taxes, VAT, fees and destination charges may be included or excluded as specified at the time of booking.

A price is only final once the booking is confirmed by Vibrantworld. Agents may apply their own mark-up and are responsible for their customer-facing prices.

Confidential B2B rates may not be publicly disclosed where restricted. All bookings remain subject to applicable supplier terms, payment conditions and Vibrantworld's Booking and Cancellation Policies. This policy is governed by the laws of the Republic of South Africa.

Unless expressly stated otherwise, Vibrantworld reserves the right to correct obvious pricing errors.

Where prices are affected by exchange-rate movements, supplier price changes, taxes, government charges or other external costs before confirmation, the applicable price may change.

10. Payment

Payment must be made in accordance with the payment terms stated on the quotation, invoice or booking confirmation.

Vibrantworld may accept payment by:

• Credit or debit card
• Electronic funds transfer
• Approved payment gateway
• Payment link
• Other payment methods approved by Vibrantworld

For online card payments, Vibrantworld may accept Visa and Mastercard through approved payment service providers.

Additional payment or transaction fees may apply where disclosed to the Client.

11. Card Payments

Where a Client pays by card, the Client confirms that:

• It is authorised to use the card.
• The transaction is being made for a legitimate business purpose.
• The information supplied during payment is accurate.
• It will not initiate an unjustified or fraudulent chargeback.

Vibrantworld may use 3-D Secure and other fraud-prevention technologies.

Where a payment is disputed, Vibrantworld may provide relevant transaction, booking, authentication, correspondence and service-delivery records to the applicable payment provider, acquiring bank or card network.

12. Payment Security

Vibrantworld aims to use appropriate payment-security measures and approved payment service providers.

Clients must not send complete card details, CVV/security codes, PINs or passwords to Vibrantworld through unsecured communication channels.

Where payment is processed by a third-party payment provider, the provider's applicable terms and privacy policy may also apply.

13. Invoicing

Vibrantworld may issue invoices electronically.

The Client is responsible for ensuring that invoices are paid by the applicable due date.

Any dispute regarding an invoice should be raised promptly and before the payment due date where reasonably possible.

Undisputed amounts remain payable while an invoice dispute is being investigated.

14. Late or Non-Payment

Where payment is not received by the due date, Vibrantworld may:

• Suspend pending bookings
• Cancel bookings subject to supplier terms
• Refuse new bookings
• Charge applicable cancellation or supplier fees
• Suspend the Client's account
• Recover amounts legally owed
• Take other reasonable steps permitted by law

The Client remains responsible for supplier charges and other costs arising from late payment or non-payment.

15. Cancellations and Refunds

Cancellation rights depend on the applicable travel product and supplier.

Certain bookings may be:

• Fully refundable
• Partially refundable
• Non-refundable
• Refundable subject to a cancellation fee
• Subject to specific supplier deadlines

The applicable cancellation conditions will be communicated to the Client where reasonably possible before confirmation.

Refunds will be processed in accordance with the applicable supplier's rules and Vibrantworld's Refund and Cancellation Policy.

Where a supplier has not yet released funds to Vibrantworld, the processing of a refund may depend on receipt of those funds.

16. Changes and Amendments

Requests to change a booking are subject to availability and supplier rules.

Changes may result in:

• Additional supplier charges
• Fare differences
• Rate differences
• Administrative or service fees
• Cancellation charges
• Rebooking fees

No change is effective until confirmed by Vibrantworld in writing.

17. Travel Documents

The Client and traveller are responsible for ensuring that all required travel documents are valid.

This may include:

• Passports
• Visas
• Transit visas
• Entry permits
• Vaccination certificates
• Travel insurance
• Other documents required by the destination or supplier

Vibrantworld may provide travel information as a service, but the Client and traveller remain responsible for verifying applicable entry, visa and health requirements with the relevant authorities.

Vibrantworld is not responsible for losses arising from incorrect, expired or missing travel documents.

18. Travel Suppliers

Many services booked through Vibrantworld are provided by independent third-party suppliers, including airlines, hotels, tour operators, transport companies and destination service providers.

The supplier's own terms, conditions, restrictions and policies may apply to the relevant service.

Vibrantworld is not responsible for a supplier's failure to provide a service where the failure is outside Vibrantworld's reasonable control.

19. Flight and Airline Bookings

Airline bookings are subject to the relevant airline's fare rules and conditions.

Airlines may impose restrictions relating to:

• Baggage
• Check-in
• Name changes
• Cancellations
• Refunds
• Flight changes
• No-shows
• Fare conditions
• Schedule changes

The applicable airline's rules will apply to the relevant ticket.

20. Accommodation

Hotel and accommodation bookings are subject to the hotel's applicable terms.

Rates may be subject to:

• Availability
• Check-in and check-out restrictions
• Occupancy limits
• Deposits
• Security deposits
• City or tourism taxes
• Cancellation conditions
• Minimum-stay requirements
• Special event rates

Any additional charges imposed directly by the accommodation provider are the responsibility of the traveller or Client unless otherwise agreed.

21. Special Requests

Vibrantworld may communicate special requests to suppliers, including:

• Room preferences
• Dietary requirements
• Accessibility requirements
• Transfers
• Special occasions
• Other traveller requests

Special requests are not guaranteed unless expressly confirmed in writing by the relevant supplier.

22. Service Delivery

Travel documents, confirmations, vouchers, tickets and itineraries may be delivered electronically by email, booking platform, payment system or another agreed communication channel.

The Client is responsible for providing accurate contact details and ensuring that electronic communications can be received.

The Client should promptly notify Vibrantworld if a booking confirmation or travel document has not been received.

23. Client Responsibilities

The Client agrees to:

• Provide accurate information
• Make payments on time
• Review booking details
• Follow supplier terms
• Ensure travellers have the required documents
• Inform travellers of applicable booking conditions
• Maintain appropriate account security
• Use the services lawfully
• Not misuse the Vibrantworld website or booking platform
• Not engage in fraudulent transactions or chargebacks
• Notify Vibrantworld promptly of errors or suspected fraud

24. Traveller Conduct

Travellers must comply with the reasonable rules and policies of airlines, hotels, transport providers, tour operators and other suppliers.

A supplier may refuse service or take other action where a traveller's conduct creates a safety, security or operational concern.

Vibrantworld is not responsible for consequences arising from a traveller's misconduct.

25. Insurance

Vibrantworld strongly recommends appropriate travel insurance for travellers.

Unless expressly included in the booking, travel insurance is not provided by Vibrantworld.

The Client and traveller are responsible for determining the level of insurance appropriate for their circumstances.

26. Limitation of Liability

To the extent permitted by applicable law, Vibrantworld will not be liable for indirect, incidental, special or consequential loss arising from the provision of travel services.

This may include loss of profits, loss of business, loss of anticipated savings or other consequential losses.

Vibrantworld's liability in relation to a third-party travel service may be limited to the extent permitted by the applicable supplier's terms and applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

27. Events Outside Our Control

Vibrantworld will not be responsible for failure or delay caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters
• Severe weather
• Pandemics or epidemics
• War or civil unrest
• Government restrictions
• Border closures
• Strikes
• Industrial action
• Airline or supplier failure
• Technical failures
• Cybersecurity incidents
• Power outages
• Telecommunications failures
• Airport closures
• Changes in government requirements

Where possible, Vibrantworld will assist the Client in seeking reasonable alternatives.

28. Fraud and Security

Vibrantworld reserves the right to conduct verification and fraud-prevention checks.

We may delay, decline or cancel a transaction where we reasonably suspect:

• Fraud
• Unauthorised card use
• Identity misrepresentation
• Account compromise
• Suspicious booking activity
• Abuse of promotional or pricing arrangements

Where permitted by law, we may provide information to payment providers, financial institutions, fraud-prevention services or relevant authorities.

29. Chargebacks

The Client agrees to contact Vibrantworld first regarding legitimate payment or booking disputes.

A chargeback must not be initiated fraudulently or solely to avoid contractual payment obligations.

Where a chargeback is initiated, Vibrantworld may provide the acquiring bank, payment provider or card network with evidence including:

• Booking records
• Invoices
• Payment records
• 3-D Secure results
• Booking confirmations
• Tickets and vouchers
• Terms accepted by the Client
• Cancellation policies
• Correspondence
• Evidence of service delivery

This clause does not prevent a Client from exercising any legitimate rights available under applicable law or applicable card-network rules.

30. Confidentiality

Each party agrees to keep confidential commercially sensitive information received from the other party and to use such information only for legitimate business purposes.

This obligation does not apply to information that:

• Is publicly available
• Was lawfully known before disclosure
• Is independently developed
• Must be disclosed by law or a competent authority

31. Personal Information

Vibrantworld processes personal information in accordance with applicable privacy legislation, including POPIA.

The collection and processing of personal information are governed by our Privacy Policy.

The Client is responsible for ensuring that it has an appropriate legal basis to provide Vibrantworld with personal information relating to travellers, employees, customers or other individuals.

32. Intellectual Property

All content on the Vibrantworld website, including text, logos, graphics, designs, software and other materials, is owned by or licensed to Vibrantworld unless otherwise stated.

The Client may not reproduce, modify, distribute, sell or commercially exploit Vibrantworld's intellectual property without written permission.

33. Website Use

The Client must not:

• Attempt to gain unauthorised access to our systems
• Introduce malicious software
• Interfere with website operation
• Scrape or systematically extract data without permission
• Use the website for fraudulent purposes
• Circumvent security controls
• Use the website in violation of applicable law

Vibrantworld may suspend access where misuse is suspected.

34. Termination

Vibrantworld may suspend or terminate a Client account or business relationship where the Client:

• Materially breaches these Terms
• Fails to make payments
• Engages in fraudulent activity
• Misuses the website or booking platform
• Provides materially false information
• Creates an unacceptable security or financial risk

Termination does not affect rights or obligations that arose before termination.

35. Governing Law

These Terms are governed by the laws of the{" "} Republic of South Africa, unless applicable law requires otherwise.

Any dispute, claim or disagreement arising out of or in connection with these Terms and Conditions, the Portal, or any booking or transaction conducted through the Portal shall, subject to any applicable dispute-resolution requirements, be submitted to the jurisdiction of the courts of the Republic of South Africa.

The parties consent to the jurisdiction of the South African courts having jurisdiction over the matter.

Nothing in this clause shall prevent either party from seeking urgent or interim relief from any court of competent jurisdiction where such relief is legally available.

Where mandatory provisions of South African law apply, those provisions shall prevail notwithstanding any other provision of these Terms and Conditions.

36. Changes to These Terms

Vibrantworld may amend these Terms from time to time.

The latest version will be published on our website and will include the applicable "Last Updated" date.

Where changes materially affect an existing contractual relationship, Vibrantworld will provide notice where required by law or the applicable agreement.

37. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions will continue in effect.

38. Entire Agreement

These Terms, together with any applicable quotation, booking confirmation, invoice, supplier conditions and other policies expressly incorporated into the transaction, constitute the agreement governing the relevant services.

Where there is a conflict between these Terms and a specific written agreement signed between Vibrantworld and the Client, the specific written agreement will prevail to the extent of the conflict.

39. Contact Information

For questions regarding these Terms and Conditions, please contact: